Reservation/ Ticketing Officer

Reservation & Ticketing Executive

3 to 4 Years

Doha, Qatar

December 19 2021

Company : AL UMARA GROUP

Employment Type : Full time

Company Details : Alumara Trading is the largest construction Equipment supplier in Qatar. We reached this position through constantly focusing on creat ing customer value, and thereby building long term customers relations.
Alumara trading supplies a complete range of equipment products and solutions for construction, infrastructure, logistics and warehousing, power generation, air conditioner...
To ensure the right skill levels in order to meet the demands of our customers our team of managers, sales representatives, engineers and technicians is constantly updating their skills through training both in Qatar and at the training schools of our suppliers around the world.

Job Description

Assisting and advising customers who may be choosing from a variety of travel options.
Making reservations for customers based on their various requirements and budgetary allowances.
Checking the availability of accommodation or transportation on the customers’ desired travel dates.
Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
Processing payments and sending confirmation details to customers.
Sorting out any issues that may arise with bookings or reservations.
Selling and promoting reservation services.
Answering any questions customers might have about the reservation process.
Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
Providing support to customers who may need to amend or cancel a reservation